Customer Service Essentials
For most businesses, customer service is absolutely paramount – and it’s no surprise why. Great experiences with customers can retain the customer, increase profitability and even build customer advocacy over time.
This off the shelf elearning shows your learners how best to interact with customers to increase happiness and satisfaction, as well as build trust with customers to drive loyalty. Using fresh, visual styles, animation and emotive, scenario-based interactions, this elearning course helps your learners to stand in the customers’ shoes and drive better experiences for them.
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Under 10 Minutes
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The Important Stuff
- A short, ready-to-go elearning module, designed to increase understanding through bursts of learning
- Price per user? Nope. You pay for the module, not how many of your staff use it
- Uses a smart combination of rich-media assets for maximum engagement
- Available as a single module or part of a set - whatever you need, it’s yours
- Supplemented with suggested resources to promote further learning
- Great as refresher training for customer service teams
Learners who take this ‘Customer Service Essentials' off the shelf elearning module will learn:
- The importance of high standards of customer service and how to excel at satisfying customers
- Why first impressions matter and how to ensure customers have the best experience possible
- Core components of great customer service such as trust and politeness
- How to deliver exceptional customer service which is meaningful and memorable
All our off the shelf elearning modules are available on an annual subscription basis. We don’t price per user either; you’re paying for the module, not how many people will use it.
You’ve got three pricing choices, flexible and depending on what you need.
We don’t really like restricting you or selling you stuff you don’t need. So, if you want just one module, that’s exactly what you’ll get; just £1000 each.
Unlimited modules, unlimited users
Love our content and want access to everything? Great news! You can subscribe annually to all our microlearning for just £5,000. No limit to users or course usage.
Pick ‘N’ Mix
Like some of the Health and Safety modules, but want to add in some Leadership ones too? Pick exactly which training courses you need; with Thrive you don’t have to subscribe to reams of content you’re never going to use. Simply select any of our courses and just pay our single module price for each module included.
Does the number of people undertaking this module affect its price?
No. We believe you are paying for a product, not how many people are using it. Be it 10 or 10,000 learners – you pay the same annual costs.
How current is your elearning content?
We’re always iteratively improving our modules and doing our best to be bug free and up-to-date with any new legislation amends! Don’t worry – we’ll let you know when an updated version of your course is available.
Is any support offered with these elearning modules?
Of course! All of our modules come with a warranty which spans your entire subscription. This includes bug fixes, regular updates to content for legislation changes, accuracy or to just generally improve the modules.
What file formats will this module be provided in?
All modules are available in SCORM format.
Will this module work on mobile devices and tablets?
Yes! Our elearning content is built with your learners in mind; we understand that not everyone is able to sit at a desk to undertake learning. Unfortunately, most responsive authoring tools can turn learning content into a never ending scrolling nightmare, so we’ve done it differently.
Using our in-house authoring tool, Lucid, our learning offers a clean and intuitive user interface and provides learners with well-structured learning experiences which are consistent across all devices. Our training makes the most of the screen space available and doesn’t bombard your employees with information or relentless scrolling.
Learner Experience Report
This impartial report examines data from over 1000 learners to better understand their wants, needs and expectations. It also explores what you can do to better meet those needs through actionable takeaways and genuine industry insights!
A must for anyone looking to get to grips with their learners in 2019!